Tips from a Therapist: How to Be a Better Friend and Listener

A couple of months ago, I went out for lunch with some of my college friends. We caught a glimpse of the early summer weather on a Redmond patio. We don’t see each other often, but when we do, it’s as if time never passed. We teased and caught up with each other. There was a certain ease that long-time friends bring. 

I was sharing one of my recent relationship struggles, when my friends nodded and gave me their undivided attention. One of them asked me a question, which prompted me to keep going. After all, I had more to say on this matter. I had barely taken a few minutes of airtime when, during a short pause, another of our friends began telling their story. Now I know it was their way of relating to what I had to say, but it was no longer about my experience. It became theirs and it never came back to me. 

This left me feeling like I was dropped. 

As a therapist, I know these moments happen all the time. There were quite a few of us. It was noisy outside. It’s not like we had a talking stick to pass around. But having been through these experiences, I know there are ways we can share space while feeling heard. 

Here are some tips to consider the next time you’re with your friends: 

1. Hear them out

   A few minutes can feel like a long time but it really isn’t. They’re formulating their thoughts to put things in a nutshell. There are natural pauses for them to catch their breath. When was the last time you got undivided attention for a long stretch of time that isn’t in a therapist’s office or sitting around a Healing Circle? Here, you’re offering something therapeutic to your friend by letting them have the floor. If they have more to say, it means they’re not done. Let them go for a bit longer. Another few minutes of airtime can make the difference between feeling heard and feeling dropped. 

2. Validate what they’re going through

   This is an age-old method for helping someone feel heard and understood. This is not about you being totally on board with what they have to say, thinking that you would’ve felt the same or made the same choice if the tables were turned. Rather, this is about you putting yourself in their shoes and walking around in them. You, in their shoes. You, for a moment, sense their struggle and see why it could be difficult for them, even if it wouldn’t be difficult for you. Saying things like, “That sounds hard!” or “Yep, that would suck!” can go a long way. That’s because for a moment, you allowed yourself to be them. 

3. Hold off on your own story

   You likely have a story you can draw upon. Much like the #MeToo movement, it helps to know that you’re not alone when you hear other people’s stories and can share yours. However, just wait a few more minutes. If your story is also top of mind for you, you’ll have your turn. Don’t cut in when someone is still in the thick of their story. Assuming you’re surrounded by friends who have a deep respect for each other, your friends will make space for you. 

That day, I just needed a few more minutes to share the impact this struggle had on me and then I would have been ready to move on. I wasn’t looking for someone to problem-solve or even tell me they had a similar struggle. I only wanted to be heard.

You might ask, “Well, why didn’t you bring the conversation back to you”? By then, the topic swiftly moved on to dynamics between two people, which evolved into pets, kids and travel. The wind had been knocked out of my sails and I knew conversation would flow better if we just kept going. 

Hearing you out

When clients have friends and family who hear them out, that makes our job as therapists easier. I’m often grateful when clients talk about their good friends and how supported they feel. Of course, your friends can’t be your therapist and that’s where we come in. We can hear you out, make it about you, validate what you’re going through, and only share something from our lives if it can help you. And ultimately, we want to help you towards your goals, however that might further your life. 

If you need undivided attention, 55-min at a time, we’ll be here. 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. She’s grateful for her friends and despite them missing each other at times, they’re there to support and care for each other. She hopes that even in moments of disconnection, you can find your way back to your people too.

Here’s Another Way to Say No

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I remember years ago sitting in a Starbucks with a friend who told me, “I said no the wrong way. I say yes, and then no.” At the time, I simply accepted the statement, but now I’m thinking, What’s so wrong about that?

Recently a friend of mine got COVID while her partner was out of town. A mutual friend put out a request that it would help her greatly if our small community could take turns bringing over food and some groceries. One person had already delivered chicken soup but additional volunteers were needed. We were out on an RV trip and still a week from being home, but I asked for her address thinking I’d have a box of goodies delivered to cheer her up. 

We were boondocking and didn’t always have the best cell service. I’d try logging on at night, looking up groceries and treats to delight her, but for one reason or another, the search took forever, the box wasn’t going to arrive until a week later... I frankly wasn’t in the right headspace to figure out what to put in the cart. 

Finally I texted the group, saying that I overcommitted and wouldn’t be able to help this time. Someone else dropped off food and soon after that, her partner came home. 

Looking back, I could’ve paused before committing to something. My heart went out to her and what would’ve been an easy ask felt much harder to deliver. The thing is, while it was difficult to say yes and then no, it would’ve been even more difficult to keep saying yes when the answer is now a no. 

It is okay to change your mind, to realize you overdid your schedule and to go back on a request. While there are some decisions that are better made without waffling back and forth, others can be changed. I’m not encouraging you to develop a habit of saying yes and then no. Rather, I’m inviting you to listen to your physical and emotional bandwidth and how they differ from day-to-day.

There’s more than one way to say no and that’s okay. 

If you need help setting boundaries in your life, our team of counselors are here to help! We’d help you pull through the commitments you swear by and support you in letting go of the things that are now a no. 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. Today, she said yes to a morning run before it got too hot outside. Tonight, she’d say no to cooking and heat up some frozen dumplings. May your day be filled with yeses and nos.

Three Tips on How to be a Good Friend During a Medical Emergency

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Having been through a family medical emergency recently, how to best support the immediate family is top of mind. Friends and the larger community come with the best intentions, but sometimes, things get missed. Here are a few tips on how to be a good friend during these critical times. 

1. Drop off food in disposable tupperware - During a medical emergency, the last thing the family needs to worry about are dishes. If you want to drop off food, and there’s no obligation to, use unquestionably disposable tupperwares that do not need to be returned. If the family doesn’t answer the door, leave food on the porch and text. If they do answer the door, keep the conversation short. They might not have the emotional capacity to engage right now. 

2. Expect no responses - Everyone is different and we all respond to situations in our own way. When you reach out to your friend to show care and support, expect no responses. If they engage, great! If they don’t, let them be. They’re not trying to be offensive; they’re simply preserving their emotional and physical energy to cope with their loss. 

3. Respect your friend’s wishes - If you hear through the grapevine that your friend doesn’t want to be contacted for the time being, you’re no exception. Just because you’ve known them for a long time or you’ve been through similar situations doesn’t make you the person they want to talk to right now. Chances are, if and when they want to talk, you might very well be on speed dial. Until then, respect their wishes for limited contact. 

Similarly, if they requested vegetarian dishes and you make a great meat lasagna that they used to love, listen to what they’re wanting right now. A meal for two with no leftovers is not a code word for something else. 

It is hard to not be able to give the help and support you want to give when your friend is suffering. This is the time for your friend; not for you. When the tables are turned, I hope they’d show up for you too, in ways you find most supportive to you. 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. She’s grateful for the power of friendships and how they can ease emotional burden during human suffering. Thanks for being that friend. 

Letting Go When a Friendship Ends

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There’s so much advice and guidance out there on how to heal from break ups. If you just broke up with your honey, Cosmo gives you full permission to have a good cry, bust out bonbons, put on a Rom Com and stay in bed all week. But there’s very little in the self-help world about what to do when platonic friends go separate ways.

We’ve all been there - and it feels weird and confusing.

Why we hang on

Sometimes we hang on to friendships because we don’t know any better. We do it because the friendship is comfortable and it’s scary to walk away.Other times we hang on to friends because of fear that we’ll hurt their feelings if we leave their side. Still other times, we cling because it’s what we know, and it's hard to imagine our life without the person we were once close to.

Why we break up 

Even if you had amazing times with a friend in the past, it doesn’t mean that connection was meant to last forever. As we get older, we often change so much that we’re no longer compatible with old friends. Or maybe you’ve stayed the same, but your friend’s interests and values have shifted, or vice versa.  Sometimes our life circumstances change. There are countless reasons for going separate ways, and all are valid.

Not all friendships are meant to persist. With age we learn to distinguish between friendships that we should fight to keep, and those we should release. If you tune into what fills your cup, you know deep down what’s best for you.

Whether you have a conversation about breaking up or the friendship dissipates on its own, it can be uncomfortable. Telling someone you can’t be their friend feels harsh, even if your words are true. Ghosting feels flakey and lacks heart.

However you go about ending a friendship, it’s ok to free yourself of the guilt you feel. Keeping a friendship that no longer works for you can feel disingenuous. It is likely taking up spoons that you can use elsewhere. When you let go of a friendship, you’re setting boundaries and doing what’s best for you.

When a friend lets us go

Sometimes we’re the ones hanging on to the past. In this case, you and your bygone friend aren’t on the same page - you want to fight for a friendship, but you see signs that your friend doesn’t reciprocate this feeling. If you were once close, this can feel as painful as a romantic break-up, and no one ever prepared us for this scenario.  

The comfort I want to offer is this: know that parting ways with friends we once loved is common and normal. Friendship goes through seasons and sometimes, these relationships wither and don’t make it to that next season. Mourn the friendship by remembering the good things, and then honor your friend’s choice to let you go. 

And it’s also ok if it takes time to accept. When you have to say goodbye to friendships that mattered at one point, it makes sense that it would hurt. There’s no manual for how to do it right, or how to heal So, take your time getting over this breakup like you would a relationship breakup. Significant friendships were once intimate after all.

Finding your own closure

Because the end of a friendship is usually muddled in a grey area and doesn’t always get the closure that some romantic partnerships do, you may have to say your goodbyes on your own.  You can do this in a journal, in your thoughts and prayers, or in conversations with people you trust. Honor these past friends by acknowledging the good things they brought to your life in the season you had together. There was a time when it served you both well. It wasn’t all for nothing but it’s also time to move on.

Friendship breakups can be disorienting - but they are part of being social creatures, and I’m certain they’re the topic of many therapy sessions. If you need extra support, our therapists can guide you through this change in season, and help you see that your life can be whole, even as friends come and go

Let us know if we can help!

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Karen Lenz is the Office Whiz and Insurance Guru at People Bloom Counseling. She writes blog posts as a human navigating this world, a client sitting across from a therapist, much like you. She has noticed that old friends from past lives coming out of the woodwork during the pandemic and decided to share some reflections on those that have gone their own way.

What to Expect when you See People Again

Photo by Kelsey Chance on Unsplash

Whether you’ve hunkered down and avoided gatherings all year, or you’ve seen some people in person, we’ve all been affected by the pandemic. While I hope you didn’t lose a loved one, you probably lost your routine and sense of normalcy. Businesses closed, restrictions were imposed, workplaces shifted their policies. We can’t deny it had an impact on our lives and livelihoods. Our collective psyche has been especially affected by social distancing restrictions, and it’s possible that many of us have forgotten how to “people.”

If you’ve  been anxious about having to socialize again, you're not alone. The term that’s going around is “FOGO,” or fear of going out. Being this out of practice at socializing can make even the biggest extrovert feel a bit self-conscious. If you were already prone to social anxiety pre-pandemic, those fears will likely be heightened as you see people again.

Who would have thought two years ago that something as simple as...being out in public could become so anxiety inducing, even for people without agoraphobia? 

If you’re bracing yourself to face the world again...here’s what you should know:

You’re going to act weird (and that’s ok)

All of my friends and family are now doubly vaccinated, so I feel more comfortable gathering indoors, sans mask, for the first time in more than a year. A small group of gals decided we’re all ready to get together at Laura’s house for brunch/clothing exchange, something we used to do regularly BC (Before Covid). 

As I pulled up to Laura’s house, excitement flooded over me. It’s really happening! I felt like a teenager who was finally allowed to go out with friends past 8 pm!

It was great to see everyone! But there were moments when I didn’t know what to do with my hands when I talked, when I excitedly over-shared every detail of my life, and yet simultaneously had no idea what to say. I was over-eager and probably overwhelming everyone around me. And yes, this is part of my personality normally too, but the awkwardness just got exaggerated tenfold!

The good news is that it seemed like I wasn’t alone. The other girls also had moments when they seemed a bit off - like gawky teen versions of themselves. It was endearing and sweet, and I felt less alone. It will take some getting used to, but you’ll catch up to your level of comfort with people again. 

You’ll appreciate your friends on a whole new level

All your gatherings for the next few months will probably feel like joyous reunions. When we gathered at Laura’s, I just wanted to hug everyone! I’m normally not that social of a person. But hanging out with friends indoors after 1.5 years of isolation, it was like I just got out of the brig! I told every one of them what I appreciated about them. I told them how great they are, how nice it was to see them. It’s not often I let myself be vulnerable enough to show sincere, earnest love and affection, so this was a new side of myself. And I’m not mad about it!

If appreciating your friends more and showing it is a result of this pandemic, then one small thing came of it that isn’t bad news. Acknowledging your people makes them feel good - so go ahead and share how you feel. What’s there to lose at this point when we’ve already lost so much? Let this be one of the small gains from this falafel of a year! 

You might even appreciate people you don’t like

My uncle came through town on his annual drive West a few weeks ago. Uncle Gary is a classic cowboy bachelor. He and I disagree on pretty much everything under the sun. But at the same time, he’s the friendliest man you’ll ever meet. It’s very strange to hold these two truths at once.

Gary just so happened to have a friend who had a life threatening case of COVID, so Gary surprisingly opted to get vaccinated. We all gathered at my parents’ house for supper. Normally I’d have some reservations about seeing him - constantly anticipating the next racist thing he says - how will I handle it? Will my family’s heads explode at the wild conspiracy theories he spouts?

But as it turned out, it was so nice to see him and catch up with a relative from my childhood, that I enjoyed spending time with him. That’s how deprived I’ve been of socializing! We all shared a meal and caught up (soo much to catch up on). Enjoying the company didn’t excuse the racist comments, and I tried to listen without judgement and then calmly voice my disagreement. You could almost call it a discussion. It was an exercise in speaking out, holding boundaries, but also appreciating the presence of this fellow human and family member. Isn’t this type of social engagement the goal between people who differ?

I attribute my willingness to enjoy this quality time to the pandemic. After so long being forced to be apart, it  was comforting, sweet and generally a positive experience to sit around playing cards with family like old times. Nothing like a pandemic to make you embrace the other side.

You may be surprised at how you feel around the company of others who differ from you these days. We are so divided lately; sharing a meal, truly “breaking bread,” and opening up a conversation can do wonders to bring people together. 

Get ready for a flood of conflicting emotions

While you will be relieved to see everyone in such a carefree way, worry will still seep in occasionally. The worry has been ingrained in us for more than a year. News outlets, government entities, scientists, researchers, and social media have all instilled fear of getting close to others. There’s no way this wouldn’t impact our psyche around other humans. It’s ok if you’re still concerned. There’s so much we don’t know yet.

We are social creatures, so it goes against our nature for humans to be apart. But we live in a culture that values individuality and independence, and we were already isolated enough BC. This pandemic was a nightmare for mental health - but we are slowly seeing the other end.

Coming together again will bring up a mix of relief, anxiety, exhilaration, concern, comfort, joy and maybe anger as you remember how hard people can be to deal with. All of these feelings will be normal in the coming months. Coming back to a sense of normalcy will take a while. But we’re all feeling the weird feelings together.

Talk to someone about how weird it feels

Ready or not, we’ll need to come out of our houses someday and engage with the world, like bears out of hibernation. Most of the people in your life will understand and relate if you express how weird it feels - we all have that in common now. But if the thought of going “back” feels intimidating or nerve wracking, talk to one of our therapists. They’re trained in just this thing. And if you’re not quite comfortable with seeing them in person, our practice  is still sticking to telehealth counseling for the time being.

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Karen Lenz is the Office Whiz and Insurance Guru at People Bloom Counseling. She writes blog posts as a human navigating this world, a client sitting across from a therapist, much like you. While she enjoys seeing people, she secretly kind of likes the lockdown because it gives her more time for cooking, yoga, gardening, and the perpetual summer project that is fixing up the camper.

5 Ways to Spread Love During a Pandemic

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I love my friends and family. But I sometimes neglect to show it. It’s not enough to feel it. People need to receive help and support from others - now more than ever. Isolation and loneliness is common in modern life, but during a pandemic it’s rampant. Just checking in on someone and reminding them that you care can lift their spirit out of a depression spiral.

I have to admit I haven’t been in a very giving mood lately. I’ve been so caught up in my own worries and the state of the world, thinking of others’ needs has felt draining. But the season of love has reminded me of all the rituals we used to do to show love for each other, and it’s important to continue to extend love and care. Valentine's day isn’t just for couples! Single folks and coupled ones alike can find fun ways to share the love.

I don’t know about you, but I’ve felt that giving presents can be more fun than receiving. Receiving a gift can feel awkward - I sometimes feel like I’m being put on the spot. But coming up with personalized gifts for loved ones can make you feel warm all over.

Here are 5 easy ways to show you care - even when it doesn’t come naturally

1. Do something to help a neighbor: shovel their walkway, offer to go on a grocery run. If you’re not sure what will help, ask what they need to feel supported. 

2. Send a postcard to a loved one letting them know you’re thinking of them - from whatever city you’re at. You’re stuck wherever you are - but most everyone else is too! When no one is traveling anyway, tell your friends something about your home base they don’t know and share what you’re doing to pass the time at home.

3. Get crafty. Make something for your friends or partner even if it feels silly. If you’re not feeling very artsy or inspired, use a kit like a terrarium making kit, a photo album app, or those Paint by Numbers posters. If you spent time on it, it doesn’t have to come from within for you to put love into it and give you a sense of accomplishment. The act of art is also therapeutic - so do it even if for yourself. 

4. Bake some treats for your pals and drop off care packages around town. 

5. Surprise a friend with delivery - many local companies have converted to delivery rather than in-person in the pandemic. If you can afford to splurge on this, support them and keep them in business. 

I get it - with many of us feeling serious compassion fatigue, doing things for others can feel impossible. If that’s the case, ask yourself what you need and see if you can give it to yourself. Do any or all of these things for yourself. Bake yourself your favorite treat, buy yourself small things that bring you joy, write yourself a note about how you’re doing. These small gestures might just revive you enough to help you reach out to others as well, down the road.

I hope you had a good Valentine’s day this year, even if it didn’t look like it usually does. 

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Karen Lenz is the Office Whiz and Insurance Guru at People Bloom Counseling. She writes blog posts as a human navigating this world, a client sitting across from a therapist, much like you. She doesn’t celebrate Valentines Day officially, but she tries to at least make it a nice, conflict-free, easy day. This year she checked in on her loved ones, baked some treats, and played silly online word games with her family.

Happy Zoom-giving! How a Pandemic is Forcing us to Shake Things Up

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One thing is for sure - this Thanksgiving will look very different than past Thanksgivings. We can’t gather like we normally would. It is partly lonely and sad, but the silver lining is that we’re not forced to spend hours around the table with people we fundamentally disagree with. I mean, we all know that if this was a normal year, the hot topic this holiday season would be how in the heck we’re gonna sit around a table and be civil with relatives after that election. 

Evaluating what matters

This year, we have a chance to reevaluate what really matters in the holiday season. What do we really want out of this holiday? Why do we celebrate it? Inarguably the origins of Thanksgiving was not a festive time for Native Americans. Considering this, what can we do instead during the holidays that feels right, and that we can be whole with?

Since many of us are not gathering anyway, we have time to think about whether we really wanted to gather in the first place, and if so, why and how we want to do it. We have an opportunity to reflect on what our generation (whatever generation you’re in - just go with it) wants out of life. We don’t have to follow certain traditions just because it’s the way we’ve always done them. So this year, let’s come up with a new way to celebrate!

Let’s rebrand Thanksgiving!

What are we really celebrating?

It’s time to question old conventions, create new traditions and break out of old norms. Let’s say we all agree that the holiday itself is a tricky one to condone, historically. Instead of continuing to teach our children the narrative that pilgrims and natives were one big happy family, we can teach them the history of colonialism. And if we want to gather as a family for late November festivities, we can still do that! Almost everyone I know is conflicted about Thanksgiving’s origin story. So let’s discard the illusion of perfect harmony between the colonists and tribes, and create something new to celebrate, not tied to our sordid history. 

Having grown up Jewish and now picking and choosing my favorite parts of the religion to observe, I’m all about picking the best things out of traditions and discarding the old archaic customs that need updating. When we do that with Thanksgiving, the focus of this day for me becomes: celebrate family, be thankful for everything ya got, cuz none of it is guaranteed, and eat well.

Coming up with a new tradition

Does this holiday have to revolve around a history with inherently problematic roots? Hint: no, the answer is no, it does not. Instead, is there a different label you’d want to put on it? If colonialism doesn’t sit well with you, but you still love family, food and thankfulness, then we should be able to have those things without an outdated holiday as the backdrop. This is a fun one to brainstorm with your kids. You can come up with new names for the holiday as a family. This year, the obvious choice and my vote is Zoom-giving!

Ada Pang, one of our clinicians often says, “A publicly recognized holiday in America is just a day on the calendar.” With Thanksgiving, it’s even a different date every year! So, who’s to say it has to be celebrated on Nov 26th this year? If you really miss certain family and friends, do another version of Zoom-giving when it is safe to gather again. Whole turkey might not be available in August, but who’s to say turkey has to be a part of this holiday anyway? Poor bird.

How do you want to do family time?

This year, give yourself permission to not do too much. If you want to forego everything and order takeout and watch Netflix - by all means! But you shouldn’t need a pandemic to be true to yourself. If you were to ponder plans for future holidays - what do you hope to gain from family time? Who do you want to invite? It’s ok to relieve yourself of the pressure to be a super host and accommodate people who test your boundaries.

If from now on, you want to only celebrate No-drama-november with your nuclear family, then can you let yourself do that going forward? Or, if you want to celebrate with your chosen family rather than your family of origin, then Friendsgiving it is - guilt free. Even if you can’t throw out all the traditions in just one year, see if you can renegotiate what you’d like to keep.

As for me, I’m making all the traditional dishes and delivering to relatives - we’ll all eat separately. It means I get to drop by to say hello, do my good deed, but not spend so much time together that we overstay our welcome or get burned out. And then I get to eat in peace. To be honest - I’m a little bit in love with this idea, and am considering doing this every year instead of the traditional big family dinner. It took a pandemic to realize that all those big family dinners did was make me feel claustrophobic. 

If you create new ways to celebrate, what’s the worst that would happen? Who’s to tell you otherwise? Is it expectations? Societal pressure? The patriarchy? Emotional labor camps? The answers are in the questions. You can let go of all of that noise. Or, at least some of that noise.

How do you show gratitude?

In the same way that we say we don’t need some random saint to tell us to show our love for each on Valentine's day, we also don’t need no stinkin’ holiday to tell us to be thankful! Then again, there’s nothing wrong with the reminder to be thankful on a certain day of the year. We can embrace this positive message without the Thanksgiving brand.

What if we made a special effort to show or express gratitude for the new Thanksgiving 2.0? You could keep a gratitude journal, or put notes in your thankfulness jar every day. Write your friends a thank you note just for being a friend. Tell your spouse you love them and what you’re thankful for about them. The list is endless.

Eating well is an ethos of its own

This is the fun one. If you’re a fan of the traditional Thanksgiving feast, you can still gather just as you always did around the table, with turkey, stuffing, and mashed yams with marshmallow goop on top. You don’t have to give anything up if you don’t want to. The new rebranded holiday you come up with can still center on good old fashioned T-G food. But if you do stick to this, make sure it’s what you really want. I imagine there are mothers out there who can’t stand the mush that is Thanksgiving food, but slave away on it anyway as a labor of love. That’s ok, but it’s also ok to mix in new foods you actually love as part of your new customs. Or go nuts - you can decide that from now on, you will celebrate with spaghetti bolognese, garlic bread and some vino. Because...why not? You can create your own path. You do you in other ways. Now do you with the holidays too, and do it wholeheartedly. 

The mantra this year is - question everything and do the things that bring you joy. If nothing else, this pandemic has helped us take a good look at all the motions we go through, and maybe it’s time to consider whether we really need some of those motions. 

Happy Tofurkey day, Friendsgiving, November family fun day, or whatever you want to celebrate to get through the madness that has been 2020! If you need some Zoom-giving debrief, our clinicians are here for you!

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Karen Lenz is the Office Whiz and Insurance Guru at People Bloom Counseling. She writes blog posts as a human navigating this world, a client sitting across from a therapist, much like you. She’s going to miss seeing everyone in person this holiday season, but she’s really looking forward to the traditional Thanksgiving food, even all the different forms of colorful mush.

Now Say you’re Sorry!” Everything you Need to Know about Apologies in Two Blogs - Part II

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If you’ve ever had a rift in your relationship, you know that apologizing is hard to do, and sometimes we could use a manual for doing it right. In Why Won’t you Apologize?, Dr. Harriet Lerner devotes a whole book to the art of apologizing. I’ve borrowed from her work to give you the keys to a stellar apology! In my last blog, I discussed the “why’s” of apologizing - why it matters, and who it is for. In part II, I identify the important elements for both the giver and the receiver of the apology. Being mindful of these things can help you make the repair process smoother with your humans, which translates to more time getting along and less time in tension and conflict. 

Born defensive

In her book, Lerner refers to the mischief of defensiveness.* We are wired for defensiveness  -- we want to protect the idealized image we have of ourselves. This is particularly difficult if you struggle with a shaky self-worth. When you’re in that space, you’re more likely to skew the words and hear “you are bad,” and you can easily drop into a shame-shit-storm. In those moments, you’re more vulnerable to fuse who you are with what you’ve done. 

Here comes our defenses! Our subconscious brain fights and says “I’m not bad, I can’t be bad, that doesn’t fit with the image I have of who I am.” And the words come out in some version of “I’m not wrong, you’re wrong.” But we cannot offer a genuine apology in this space… because in this space, we cannot listen carefully to the hurt party’s anger and pain. Instead, we listen defensively and listen for what we don’t agree with. We listen to correct the inaccuracies, the exaggerations, the “not true” part of what our person is telling us. This prevents us from hearing them out and understanding them; this protects us from the shame of acknowledging our own mistakes. 

Start with listening 

Good apologies first require good listening.* The first step in being a good listener involves being tuned into ourselves enough to recognize when we aren’t ready to listen. Check in with yourself first. Are you feeling anxious, angry, or distracted? If so, let the speaking party know you’d like to listen to them but you’ve got too much white noise happening within. Ask to come back to this conversation after you have some time to ground yourself. You can do this by taking some deep breaths, going for a walk, getting your to-do-list done, or practicing grounding techniques (a quick Google search will help you find a variety of these). Figure out what you need in order to show up wholehearted and present for your person. Then follow these guidelines:*

• Once you’re ready to engage, look for signs you’re getting defensive. Take a look at your body’s signals of an escalated nervous system (feeling tense, guarded)...and again, breathe. Lerner says we cannot listen with an overheated system. 

• Listen to discover only what you can understand and agree with. You shouldn’t be mentally making our case. 

• Ask questions about the parts that you don’t understand. Ask clarifying questions so that you’re really understanding what the hurt person is saying. Tone is everything with this; we cannot be curious and furious at the same time. 

• Offer your apology. 

• Let the hurt person know that you’ve heard, seen, and understood them. You can do that by reflecting back to them what they’ve said, acknowledging the feelings they shared, and summarizing with a validating statement such as “I get why this was hurtful,” or, “that makes a lot of sense to me.” 

• Thank the person for their honesty. Let them know you’ll continue thinking about this, invite further conversation, and make a plan for how you can do better. 

Acknowledge our differences 

Once you’re out of the listen-and-apologize piece, you can discuss where you disagree. Lerner emphasizes that this should not be conflicting with what you’ve already said, rather, acknowledging aspects of what your person shared that you might see differently.* We won’t agree with our person in every area all the time, and that’s okay. Intimacy requires coming to terms with our differences and learning to respect and appreciate our partner for the ways in which we’re different. We want to explore and understand these differences with curiosity and acceptance, rather than fighting to come out on top. 

Hurting, party of one?

When you’re the hurt party and it’s time to share your point of view, there are also some important rules to follow.*

• Keep it simple, and don’t over-talk. 

• Don’t blame or shame. This is VERY important, because blaming and shaming is likely to activate the other person’s defenses and you’ll be far less likely to get the acknowledgment you need. Do not blame, instead, assertively state your experience. 

• Use “I feel” statements, rather than “you” statements. E.g, “I felt hurt when you left me behind on the running trail.” Use your feeling words. 

• Don’t accuse or assume ill-intent. I (me, Abby) can speculate that most of us don’t do and say things with conscious intent to harm people we care about. 

• Don’t demand an apology. We want to stand on high ground as we present this information, recognizing we have zero control over the other person’s response. The healing comes from owning our story. 

Owning fault is hard

If apologizing were easy, Lerner wouldn’t have written her book and I wouldn’t have written this two-part blog. We come armored with weapons to protect our sense of self and who we believe ourselves to be in the world, but those weapons can wound. Owning our mess-ups is vulnerable, as we come with all of our imperfections and hope that the person we hurt will meet us with grace. It’s a fragile process, and it takes time and practice to master. But for the sake of our loved ones, ourselves, and our precious relationships...it’s worth tending to the cuts. 

If you’re struggling in your relationship and need help learning to offer healthy apologies, or receive them, our clinicians can help! 

*Borrowed from Why Won’t You Apologize? By Harriet Lerner, PhD (2018).

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Abby Erickson is a Licensed Mental Health Counselor at People Bloom Counseling, a Redmond psychotherapy practice. She helps people with anxiety and social anxiety learn ways to better manage their angst. She also helps people struggling with low self-esteem and body image issues be comfortable in their own skin. Since the pandemic, she has been providing counseling via telehealth. She’s enjoying not having to wear real pants. Down time in the age of Coronavirus has welcomed wine nights, hiking, and spending time with her roommate. 

Finding Small Moments of Joy and Connection Through the Health Pandemic

Photo by taylor hernandez on Unsplash

Wow! What an incredibly stressful time full of unknowns! As we’re all sheltering-in-place, please be kind to yourself and those around you. Maybe get out of the house and take a walk, do an online exercise class or try a new recipe. Read a book you’ve been putting off, share something new with your children that you loved as a child… Engage in activities that will help you feel healthy and sane.

Connection is more important now than ever

Reading through some of our previous blog posts, I was struck by something Karen said about our need for connection:

So many people live in solitude and wish they had more connection. We all know that feeling lonely is emotionally distressing, but science also confirms that it can lead to a whole slew of health problems. And conversely, people who are well connected live longer and happier lives.

Karen called it “The loneliness epidemic,” and that phrase certainly is hitting home for a lot more people during this outbreak. Not everyone has pets or a partner or children at home to help them through this time. Some people are not only staying home under a mandatory shelter-in-place order, but they are also doing it completely alone.

Connection with others is what buffers us during times of stress. The more stressed we are, the more we need to feel connected to others. To know that we’re in the company of people who care and understand normalizes our experiences. Their connecting with us helps to lower our cortisol levels. Their presence, even on a screen, can help to co-regulate our emotional ups and downs. 

If you know of someone in your life who feels alone right now, please reach out and check on them. It can mean the world to them. 

A heartwarming sense of community all around

It’s one of the most amazing things I’ve seen come out of this whole scary, crazy time in the world: a renewed sense of community. I’ve been connecting with friends over video chat everyday, scheduling virtual happy hours with people I love near and far but have not previously taken the time to do so with. It’s been refreshing and given me something to look forward to each day. This helps to break up my week when the days feel blurred together. Though I don’t live alone, it has reminded me that my network is not as small as it sometimes feels.

Good things are still happening from the safety of our homes

There is so much scary stuff going on in the news, and everyone is probably experiencing information overload. But in the safety of our homes, people are dancing, playing, creating, and loving. And I have some good news as well amidst all the chaos!

My boyfriend of five years popped the question during the first week of the stay-at-home order! It’s a strange time to get engaged, but it was such exciting news to share with our loved ones. We made a huge effort to make phone and video calls to share it before we posted it on social media. 

We had a family member who wanted to buy us dinner to celebrate, but due to the outbreak we will not be able to see them for who knows how long. They sent us a photo of their credit card and told us to find the nicest restaurant in Seattle that we could that was still offering takeout. We brought dinner home with a bottle of wine and ate with our family over FaceTime. It wasn’t traditional, but it was lovely.

While we are living with a cloud of dread over us, we also continue to live our lives from our homes, the sweet moments, the family time - good and bad, is still happening and life quietly goes on.

Some of these changes are for the good

My boyfriend, er, FIANCE and I fortunately have not yet grown sick of each other. I have actually felt our connection grow during our forced togetherness because we are taking the time to do things we never have the time to do. We have been taking walks around our neighborhood a few days a week. We are watching documentaries and learning new things. People out on the street are saying hello to each other, even if it’s from six feet away. I’m appreciating the smells of trees, the beautiful sight of cherry blossoms when I go outside.

I’m hopeful that some of the social changes happening will stick around long after this pandemic. I want to hold onto our desire to connect again, to appreciate the outdoors more, to be more creative.

I hope you are finding a new appreciation for simple things too.

Reach out  - we are here for you

If you or anyone you know is experiencing the loneliness epidemic, please reach out to us. We are a dedicated team of clinicians ready to connect with you online. We know a thing or two about working from home, trips to the store, everyone being home and how to creatively connect with people who matter to us. 

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Sarah Reijnen is the Director of First Impressions at People Bloom Counseling, the latest addition to our tribe. It has been a crazy time to begin training for a new job! While learning the ropes as the new intake whiz, she is also in the midst of completing her  internship in Marriage and Family Therapy. She loves sunshine, paddle boarding and dogs of any kind.

Teens: 7 Tips to Help a Friend who’s Feeling Suicidal

Photo by Duy Pham on Unsplash

Dating myself

When I was a teen in the mid-90’s, the internet was just becoming a thing. Rumors were spread through word of mouth or note passing. I know. Hard to believe. When high school drama happened, the same news lasted for days, sometimes weeks. It meant that if I had a spat with one group of friends and tried to join another, I had time to go through the highs and lows of what happened.

Comparing myself to others was inevitable, but was limited only to people I knew. Popular culture still held impossible beauty standards, but photoshop did not exist back then. Mario Kart and Street Fighter were the video and arcade games of the time and shows like 13 Reasons Why were unfathomable. I was an average student and the pressure to excel and competitive college admission were not nearly as grueling as they are today.

It’s so different being a teen in 2019.

If I were a teen today

I’ve visited schools like Redmond High, Lake Washington, and Bellevue High and I try to imagine what it’s like to walk the halls as a student. That would probably be hard to pull off. But I still try to imagine it.

I wonder if I would feel included. Would I put on my ear buds and appear to not care?
Fire drills would be as boring as they were in the 90s, but how would I feel about active shooter drills?

Scrolling through Instagram, would I obsess over who my ex is talking to? I imagine the thoughts that would run through my mind incessantly: I wonder if he’s talking to Kenzie. Why can’t I get my IG posts to look like Kenzie’s? Why did I wear these tights today? My over-sized sweater isn’t oversized enough to cover my butt. I don’t feel ready for the math quiz even though I stayed up until 1am, studying for it. Sam will probably ask me if I want any edibles again. Awkward.

That’s probably a toned down version of what some of you might be going through. There is so much pressure on teens to be and do and act a certain way. Sometimes, the pressures of life push people to the brink of considering ending their lives, even if these thoughts and feelings are fleeting.

Jack Klott, an expert on suicide prevention talks about thoughts of suicide being a common experience. When life feels unbearable, suicide is seen as a way to end the pain. While this may not be your experience, here is how to help a friend who is feeling suicidal.

Tips for helping a friend who talks about wanting to end their life

1. Try to stay calm – I say try to because I know it’s not easy. Your friend is talking about wanting to do something that’s completely irreversible and you ought to take their words seriously. But, when you’re freaking out, it can send the message that they should’ve never told anyone and cue them to go back to isolating themselves.

2. Thank them for telling you – it takes a lot of courage to admit that they’re struggling and struggling to this extent. In an age of image crafting where people put their best everything forward, any signs of vulnerability should be encouraged. Yes, whether they’re telling you for the 1st time or the Nth time, thank them for sharing with you.

3. Tell them they mean a lot to you – one of the reasons why people want to end their lives is because they didn’t think life is worth living. People stay alive because they’re hopeful about the future, because they have friends and family who care about them, because they cannot leave their dog, because their faith prohibits them, because the physical pain will be too much, and for many other reasons. While you are not responsible for their life, you can be a potential reason for them to choose to live. Tell them they matter to you.

4. Touch base with them – even though you may not know how to help your friend who feels suicidal, staying in touch sends the message that you care. Your presence, your willingness to be in their lives is telling them, “I see you. I’m here for you. How are you today?”

5. Tell them about the following resources:

   • Teen Link is a confidential and anonymous hotline in WA staffed by teen volunteers trained to talk to other teens who are going through a tough time: call or text (866) 833-6546.

   • National Suicide Prevention Lifeline: (800) 273-TALK (8255) or text CONNECT to 741741 in the United States.

   • TrevorLifeline for the LGBTQ community: (866) 488-7386 or text START to 678678 in the United States.

   • Now Matters Now has many videos to help people deal with suicidal thoughts

6. Talk to an adult – you are a teen yourself, feeling some of the same pressures mentioned. Don’t bear this burden alone or amongst your friend group. Even if your friend who disclosed disclosed in confidence that you keep this a secret, we take thoughts and talks of suicide very seriously. Tell a coach, a teacher, a school counselor, a parent. Any adult. They have access to more resources and have more life experiences and training to get help for your friend.

7. Take care of yourself – it’s hard being the one holding the weight of this disclosure. A part of being able to share the burden with adults is so you can free up some space to take care of you. Please talk to others about how you’re doing. Keep going to your basketball practice, jamming out to Taylor Swift, and doing all the things you used to care about. You’re not responsible for your friend but you are responsible for you.

Support for you

If you need someone to talk to about these matters or the challenges of being a teen, we’re here for you. Bob Russell sees a lot of teen boys and Abby Erickson, girls. Let us know how we can help.

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. She’s committed to helping people find a life worth living, no matter their age.