When Apologizing Becomes a Burden: How to Strike a Balance

Recently we hosted a friend and her family from college. Their family of three were traveling from the east coast. It was my first time meeting their kid, and I was looking forward to our late night conversations. Seattle weather was surprisingly cooperative for the few days they were here. 

They were wonderful and very considerate guests. In fact, a little too considerate and apologetic. 

The apology overload

You see, as with a young child, spills happen. They cleaned up quickly and there were no permanent damages, but the parents were very apologetic. Then came more apologies: They were staying out later and will be missing dinner. They were sorry for making noise in the early morning. They apologized for taking up space in our home.

At first, the constant apologies seemed polite. But soon, it became apparent that their frequent apologies were creating a subtle, but significant shift in our interactions.

As a therapist, I've often noticed how apologizing can sometimes be more than just a polite gesture. It's a complex social behavior that can, at times, place an unintended burden on the person being apologized to. When someone frequently apologizes, it often puts the onus on the other person to respond with reassurance, which can create an imbalance in the relationship.

In the case of my friend's visit, their continuous apologies began to make us feel uncomfortable. Instead of enjoying our time together, I felt compelled to constantly reassure them that everything was okay. What started as a relaxing visit evolved into something that required emotional labor on our part. 

Reflecting on the experience

One evening, after yet another apology about their child being too rowdy, I felt drained. I didn't have the energy to address the issue at that moment, so I kept quiet. It wasn't until after they had left that I reflected on the situation. This experience highlighted how continuous apologizing, even when well-intentioned, can sometimes have unintended consequences.

I found myself repeatedly saying, “Oh, it’s not a problem…” “It really wasn’t a big deal…” “No worries…” “It’s okay…” Over time, offering constant reassurance became tiring and cumbersome. 

It turned small matters into bigger issues than they needed to be.

Tips for healthier interactions

From my experience, here are a few thoughts around the use of apologies:

1. Apologize and move on: Acknowledge the mishap with a simple apology and then move on. Over apologizing is belaboring the point, and apologizing repeatedly for different things can get old after a while. 

2. Fix the problem if there's one to fix: If there's an actual problem, take steps to address it. The spill was cleaned up. There was nothing more to do. And if there wasn’t an actual problem to be fixed…

3. Be okay with inconveniences: Understand that minor mishaps are a part of life. Little Darren had a nap and was as cooperative as he can be. We don’t expect any different. Let’s enjoy each other as we are. 

All that to say, while apologies are an important part of social interactions, it's crucial to strike a balance. Over-apologizing can inadvertently place a burden on others to constantly reassure, which can strain relationships. Let’s acknowledge and move on, so we can focus on what really matters: our relationship. 

Ready to navigate nuances in your relationships? 

Join other clients who are making changes in their relationships and ways of relating. Our team of clinicians are here to help! 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. She and her partner are getting better at hosting, and they hope to make people feel at home. There’s always something to learn…

How to Renovate while Staying Sane and Without Killing your Partner

The pandemic has changed the way we view our homes. It’s a safe haven, a place where we live and work, and open up to host others. Many people engaged in DIY projects while spending an extended amount of time at home. Home Depot parking lots were full, even when other places were sparse. While it would be lovely if my partner and I were more handy, we once spent two and a half days and four trips to Home Depot just to change out an existing hood range. We also used three different drill bits and spent almost two hours putting up a pre-made blind. 

I’m not exaggerating. 

We have our strengths, but DIY projects that involve more than putting up a towel bar are not one of them. Thus, rather than spending many months half-assing DIY projects that we’d ultimately need to call contractors to come and fix, we knew we had to hire out. 

It can be really hard to write about a stressful experience when you’re still in the middle of it. That’s what happened when my partner and I spent eight weeks renovating this past fall, and I can only recount the experience a couple of months later. While we love our new home, and we packed, moved and set up without a hitch, the renovation was a different story. The stress level was a close second to other stressful events we’ve experienced apart or together.

We survived it without going bat-sh*t crazy or killing each other, but it was a long eight weeks, with many of the designs and decisions made prior to. Not-surprisingly, 12 percent of couples consider divorce while going through renovation. Part of this can be attributed to couples looking to a major life change to help save their already struggling relationship, but I can see why a home improvement project can put a strain on even a relatively good relationship.

With some lived experience under my belt, here are a few tips on how to renovate while staying sane, plus more tips for your relationship. 

Expect people to make mistakes

You don’t need to wait for the other shoe to drop, but expect that things won’t go as planned. The measurements were off, even though two contractors measured the space at two different times. Forty-six percent of the tiles arrived broken. The tiles installed in the inner kitchen corners were off-centered. Like, really off-centered. The contractor didn’t use the matching items we purchased and did their own thing. While some of these can be fixed, others are permanent. Initially frustrated, I’ve needed to learn the imperfection of it all as people tried their best to make our dreams come true.

This naturally leads me to the next point. 

Expect that you’ll also have regrets

Contractors are not the only ones who make mistakes; so can you. We thought we’d like ball catch closet doors, but now we understand why they were bifolds to begin with. I thought the tub would be too big but now it’s too small. I didn’t see how the countertop needed to be cut to accommodate not just the sink, but the matching cutting board. All this to say, we didn’t have experience to foresee these happenings but now we do. 

And that’s okay. 

Renovations always take longer

It helped that we were able to start on the demo a couple of weeks earlier than expected, but we couldn’t have accounted for the tub never arriving, the forgotten lazy Susan, or the shower door guys returning for the third time. We came right up against an out-of-town trip, so don’t do what we did! Give yourself at least a two week buffer. Try to not schedule any trips or guests immediately after the (new) planned end date. 

Enjoy your new space.

You will go over your budget

The costs of materials have gone up exponentially and contractual labor is in high demand. Renovations are just expensive. Despite your best intentions, you will go over your budget. In order to add a new sink, new pipes need to be rerouted. The kitchen will look more open if we also cut into this wall. Extra insulation was needed given what’s behind the wall. As our contractors billed by the hour, extra time and materials really added up. We made sure we saved a ballpark figure before we took the plunge, but even that was exceeded, thankfully not by too much. 

Couples often experience a renovation together, so the above tips will affect you both. But specific to your relationship, here are a few more tips:

Know your differences

It helps to know your differences going into a big renovation project. My partner cares that things function well; I care that things look good. He can imagine how something will look; I need a sketch or a picture to know what we’re dealing with. He wants to make sure there’s room to move around; I want spaces optimized. (Except for the shower niches, I wanted bigger ones or more than one, but that didn’t happen.) 

So, at the end of the day, when things don’t match or tiles don’t line up, but they’re still functional, guess who was more affected? 

It’s not a right or wrong, but it helps to know that we don’t experience the same situation the same way, nor do we have to. But we can still honor each other’s differences and how things show up for us differently. 

Let the other person lead in areas they care more about

When something bothers you, it means you care about that area more. Listen to that voice, give it air time, and ask to lead in that area. It helped that I narrowed down the design ideas and we made choices from within those limits. After all, I’m the person who cared that things looked pretty. My partner cared more about how things worked, so he took half a day to follow the electrician around so he can better understand how things were wired. That would’ve put me to sleep. 

I’m glad we complement each other in these ways. And even then, we were in constant communication. This brings me to my last point. 

Keep communicating, with contractors and with each other

For all the reasons mentioned, things will show up differently for you and your partner. I was more bothered by the aesthetics, so my poor partner heard about it more often than he’d like. And we had needed to learn that just because I’m airing my grievances to him, does not mean he needed to fix it. I only wanted him to hear me out, even if he didn’t agree. It was still up to me to communicate directly to the contractors what needs to be fixed, and to be present for the work. 

Some people really enjoy the renovation process. For us, we learned what not to do, some things about ourselves and each other, but mostly we are happy that it’s finally over. 

What about you?

Life transitions like a renovation can be very stressful. It can make the most adaptive person lose their sh*t. It can also put a strain on your relationship. We have therapists who can help you weather through these stressful situations. We want to help you grow through these life challenges, and for your relationship to come out stronger on the other side. 

Let us help! 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. Of the few DIY projects she and her partner did together, she has learned that there’s nothing awe-inspiring about switching out can lights. It was best to keep her mouth closed.

How to Talk to your Partner to Get at the Heart of the Matter

Photo by David Dvořáček on Unsplash

Change my partner!

Sometimes, couples come into our offices and they want to see behavioral changes: “He needs to not log back into work after the kids are in bed…” or “They need to go out with their friends less often!” or “I can’t stand her telling me what to do throughout the day!”

“They need to STOP!!!”

During these incidents, emotions run high and they get stuck on what the partner needs to do differently for the relationship to improve. As a couples therapist, I’m often attuned to what’s really going on underneath. What message does it send you when your partner does this or that? And even then, it’s much safer and less vulnerable to focus on behavioral changes. I slipped into a moment like that myself a few weeks back. 

Here’s what happened. 

Lost track of time

Husband plays online board games on Monday and Wednesday. It’s his time with his friends and I totally support him. One of these nights happened to fall on the second Seattle heat wave and we usually would move the portable AC unit from his office to our bedroom to help cool down the space for sleep. Husband is usually done by 10:30pm-ish, but on this night, he totally lost track of time. 

His gaming session was lively and I waited and waited and waited. Surely he’ll be done by 11pm. Right when I’d think about interrupting him, I’d tell myself he can’t be that much longer. At my wit’s end, I finally peeked in and said, “I need the AC.” 

Husband sprang up from his chair and said, “Oh shit!” apologizing profusely when he reached the bedroom. I was fuming and couldn’t muster up any helpful words. Husband then returned to finish the game, as he couldn’t possibly leave his team high and dry. It was at that time I remembered how it takes time for the AC to cool down an inside temperature of 96F.

Needless to say, I couldn’t fall asleep. 

What’s really going on

My husband came to bed eventually and I said the easier thing, “We need to set up a time limit for board game night so that you are done by 11pm.” Definitely casting blame, I was asking for a behavioral change to prevent future occurrences. Husband then got hung up on problem solving with me: “Are you saying I need to be done by 11pm or I need to have the AC in here by 11pm?”

By now, it’s late and pointless to get into a board game curfew. So instead of insisting on the behavioral change, I went to the heart of the matter: “I felt forgotten when you had the AC blasting in your office while the bedroom was steaming hot and I have to get up early for work tomorrow.” Husband apologized, said he got carried away with the game and asked that I interrupt him earlier next time. 

What’s different about this interaction is that I told him how I truly felt and he heard me, without dismissing or minimizing my experience. To tell him I felt forgotten was significantly harder than focusing on what he needs to change. It required me to be in touch with that hurt and to own my vulnerability. And, seeing his impact on me in this way, that tugged at his heart string in a deeper way.

On the outside perhaps the result looks the same, regardless of approach: We’d both work to prevent this from happening in the future. I can come in to interrupt him sooner and he can try to remember that if the AC is still blasting in his office at 10:30pm at night, the unit is likely needed elsewhere. If you look a little closer, however, there’s a difference: I could either try to micromanage him, which leads to emotional disconnection. Or, when his behavior has an impact on me, I could share what it brings up for me and how it affects me.

Because I did the latter in this case, he was receptive, and it brought us closer together. 

Future late nights

Last week, my husband came to bed late again, but this time it was work-related. I went into his office to say goodnight and asked him to give me a kiss when he comes to bed. The next morning, I asked if that happened and he said yes. He said I moved briefly but was otherwise asleep. It felt sweet to know that he remembered. That’s all that mattered. 

Go beyond behavioral changes

When you come into our office, we want to help you get to the heart of the matter. When you bring up what you want to see change in your partner, our couples therapists are here to help you go deeper. We don’t just want to help you change your behaviors; we want to help you feel closer and more connected to your partner.

Don’t settle for less.

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. As with many of these posts, her husband gave permission to share their moments of humanity. She wouldn’t be able to do this work without his support and his kisses.

When Families Differ and What Couples Can Do About it

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In my work with couples, I have yet to meet a couple who is exactly on the same page. As much as partners often talk about wanting to be on the same page, part of the work is first getting on the same book about the value of seeing things from the others’ perspective.

Is this the only way? 

Certainly, your way of managing this or that situation could be familiar and could have some merit to it, but does it work for all scenarios? If anything, this year has taught me that a strength in one situation could be a detriment in another. And, having been married for a decade, which is no small thing and also not quite long enough, I’ve learned that there’s more than one way to do things. 

Let me give you an example. 

It’s not what you think

When my now husband and I were dating, we flew to Hawaii to visit his extended family. In his late 90’s, his grandpa was frail but could still recognize faces and congratulated us on our recent engagement. He mentioned very briefly that he’d love a map of Japan to put on his wall, and my future MIL took it to heart. On a couple of occasions, (I call her mom now) mom asked my husband to remember to order grandpa a map of Japan and ship it to him. While we were still in Hawaii, I was looking up that very thing and wanting my husband to finalize it since he knows his grandpa better than I do. 

Before we knew it, we were back in Seattle and had forgotten about it. Then grandpa died. 

We’re never going to live this one down

I was sad, but the first thought I had was how we never mailed grandpa that map of Japan! Oh shit! We’re never going to live this one down! You see, in my family growing up, when my parents mention something one time, there's an expectation that it’s going to be done and done quickly. In fact, if I can learn to mind-read and anticipate what they might need before they even ask, that’s even better! So, when grandpa has clearly indicated an interest and mom mentioned it a couple of times, this was a big deal. So I thought. 

I brought it up to my partner and asked why he didn’t take it seriously. He then explained to me that his family is different. His family is not like my family. Mom mentioned it in the spur of the moment and likely had forgotten she ever said it. And lo and behold, at the funeral and thereafter, not another word about a map of Japan, as if it never happened. 

How interesting. A bit refreshing, I thought. Don’t have to anticipate needs. If it’s really important, then it’ll be conveyed as such and we’d know to take it seriously. Otherwise, it would’ve been nice but otherwise not necessary. 

I can relax a bit. 

Not in my family

Just last month, my Papa’s family friend in the Bay area moved into a nursing facility. Now 90, he’s still getting around but has a lot of aches and pains. Papa has been advocating for this massage gun that he has gotten off Amazon and has been telling everyone about how it does wonders! Eager to care for this “uncle,” Papa in Canada promptly WhatsApped me the screenshots of this massage gun, along with his friend’s new address, so I can order and ship it from Amazon US. 

You see, this is not a it-would-be-nice-if-I-can kind of situation. It is a I-better-get-this-item-to-this-uncle-before-he-croaks-or-else kind of scenario. It doesn’t matter if this “uncle” ends up using it or whether it’ll be helpful to him. Papa wants it done, it needs to be done. After adding a nice gift message, I had it shipped the following day and Papa confirmed that it was received. 

Effort made. Loop closed. I haven’t been disowned. Okay, so being disowned is probably too strong of a word, but you get what I mean. Maybe. 

A nice combination 

The thing is, there’s not right or wrong, good or bad. Families are different and there are pros and cons to each. Over time, my husband has taught me to not care as much because it is tiring to feel like I’m responsible for making things happen. On the other hand, I’ve modeled for my husband to be thoughtful and prompt in situations where it matters. There’s a time and a place to read between the lines but hopefully it’s not all the time. That’s a nice combination. 

Differences in your family 

Rather than having you twist into a pretzel to meet the needs of two or more sets of families in the way that you know how, what would it be like to follow your partner’s lead and do it their way? What possibilities will that bring? What can you unlearn and relearn about differing values and expectations in that process? 

Many of the couples we work with come in with these differences, and more. Let us know if we can help you get on the same book. 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. She and her husband complement each other. They joke that between the two of them, they worry about everything. 

How some Couples are Struggling During the Pandemic and What you can Do about it

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We’re still here, together 

Now 11 months into the pandemic, couples who have been stuck at home the whole time with or without kids are getting to know their partners really well. Maybe a little too well. If there were no major secrets kept and both parties were doing relatively well pre-COVID, being stuck at home with increased chores, limited social activities and restricted coping mechanisms has likely created relationship stress that wouldn’t be there otherwise. 

You couldn’t have known how your partner would respond when they develop cabin fever, when they don’t have the usual sports or social events to break up the weeks and months. Instead of the occasional work trip to make your hearts go yonder, it might be a case of, “You again?!” when you see each other in the kitchen. You might be running out of things to say to each other because not a whole lot is happening. 

If this is a challenging time for you, you’re not alone. When you said, “til death do us apart,” you didn’t sign up for, “a pandemic to keep us together. All. The. Time.” When you get so little time apart, it can create a whole new set of problems. 

The following are three common issues that come up amongst couples stuck at home, along with possible solutions. 

Disproportionate distribution of chores

Problem - 

It is no surprise that more women are forced out of the workplace due to COVID. And even if both partners are working from home, the lion’s share of chores often on women to do or manage. There are absolutely exceptions to this phenomenon and I know of very involved husbands and dads, but regardless of who ends up staying home, the  pandemic can quadruple the work for one partner! 

You can no longer rely on meals at the cafeteria, instruction at school, the cleaning service or respite care with in-laws caring for the children. Meal planning, cooking, cleaning up, tidying up frequented spaces, supporting online school, finding ways to entertain the kids, helping the children cope with the ups and downs of pandemic life… the list goes on. 

Solution - 

Reevaluate how chores were allocated. It’s possible that the way things were before no longer work - or really have never worked. It can take a pandemic to overhaul the system and start from scratch.

With everyone home, let’s map out the logistics: who has more flexibility in their schedule to get a child started on Zoom? Who can stay with them for special instructions? How often will dishes be loaded and unloaded now that there are twice as many meals to serve? How often will Amazon boxes be broken down before they become a fire hazard? Who leads the toilet scrubbing department? Figure out who can do what. If it helps to make a chore chart/wheel/spreadsheet, go for it, whatever it takes to create a plan to get everyone involved.

All chores are back on the table and up for delegation. As with any new systems, it’d be important to come back to the drawing board and see how things are going after 1-2 weeks. Nothing is written in stone and the need to switch things up only means you’re adaptable to the changing times.

Difficulty communicating needs

Problem - 

Pre-pandemic, if you had an office to go to, you had a commute to help you decompress from work. After work, you could go to your meditation class, grab a craft beer with your friends or look forward to your weekly b-ball practice. Such that if something bothered you earlier in the day, the passing of time and the ability to shift focus to another activity meant you were already in a different head space by the time you came home to your partner. 

Before the pandemic, when you got home you may have talked with your partner about what bothered you, but the intensity of that incident had already worn off. You could rely on your own toolbox to cope and didn’t need to ask for what you might need from your partner, from the relationship.

With COVID, you need to use more of your words because there’s a limit to what you can do to cope. Your commute is 20 steps away and you may even bump into your partner in the hall with the issue still burning in your mind. 

Solution - 

Over-communicate what might be going on. Workplaces are needing to over-communicate to their employees given remote work and ever changing policies. Why would a couple trying to figure out life together during a global pandemic be any different? If something bothers you and you can use some help, even just a little, err on the side of speaking to it, rather than letting things fester. “I need some space from Johnny. Can you watch him for 45 minutes while I read a book in the bedroom?” Or, “I’m tired of figuring out what to cook and I need help deciding. Do you want curry tofu or lasagna?”

If you have not been good about asking for what you might need, now is the time to flex that muscle. You can lean into your relationship to cope with these challenging times, especially when your individual coping toolbox is limited.

That brings me to my last point.

Fewer coping strategies 

Problem - 

You were likely resourceful before the quarantine in knowing what you need to do and when to do it to help you cope with life. You had regular activities to look forward to, as a couple or by yourself. You could gather in groups. You had music festivals, concerts, events, celebrations, travels to mark the passing of time. With COVID, you signed up for an online yoga subscription. Your workout moved to YouTube. You’re Zooming your book club. You’re watching a concert on Netflix rather than being at one. 

Things are just not the same. A coping skill that sounds good one day feels like crap the next. Now your partner sees how crabby you can be when you don’t have those outlets, and vice versa. 

Solution - 

Develop new coping skills. Choose activities that feel novel to you. Look into old hobbies. Do something that helps you feel empowered, rather than despair. Start and finish a project with your partner, even if the “project” is as simple as loading up the dishwasher. Develop new rituals together. Have time alone and apart. Especially in situations where one partner copes by spending time together and the other copes by having time alone, see how you can be together in your apartness. One couple I know will have their feet touch while sitting on opposite sides of the couch, one watching TV with their headphones and the other with their book. 

The things that couples come up with never cease to amaze me. 

Riding through this, together 

Until more is known about COVID transmission while vaccinated, most of this year will still involve staying put, social distancing and mask wearing. You’ll likely still be working from home, limiting travels and group activities. Your partner is pretty much it. It’s possible to have an even better relationship through COVID than the one you had before.

If you need help bettering your relationship, our couples counselors are here for you. 

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Ada Pang is the proud owner of People Bloom Counseling, a Redmond psychotherapy practice. She helps unhappy couples find safety and connection in their relationship. She also helps cancer thrivers and their caregivers integrate cancer into their life stories. With COVID, her husband has developed this new ritual of waking up at the same time she does and getting her tumbler and hot water ready for her ginormous cup of coffee. She hopes that ritual remains well into their transition back into post-pandemic life.

Now Say you’re Sorry!” Everything you Need to Know about Apologies in Two Blogs - Part II

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If you’ve ever had a rift in your relationship, you know that apologizing is hard to do, and sometimes we could use a manual for doing it right. In Why Won’t you Apologize?, Dr. Harriet Lerner devotes a whole book to the art of apologizing. I’ve borrowed from her work to give you the keys to a stellar apology! In my last blog, I discussed the “why’s” of apologizing - why it matters, and who it is for. In part II, I identify the important elements for both the giver and the receiver of the apology. Being mindful of these things can help you make the repair process smoother with your humans, which translates to more time getting along and less time in tension and conflict. 

Born defensive

In her book, Lerner refers to the mischief of defensiveness.* We are wired for defensiveness  -- we want to protect the idealized image we have of ourselves. This is particularly difficult if you struggle with a shaky self-worth. When you’re in that space, you’re more likely to skew the words and hear “you are bad,” and you can easily drop into a shame-shit-storm. In those moments, you’re more vulnerable to fuse who you are with what you’ve done. 

Here comes our defenses! Our subconscious brain fights and says “I’m not bad, I can’t be bad, that doesn’t fit with the image I have of who I am.” And the words come out in some version of “I’m not wrong, you’re wrong.” But we cannot offer a genuine apology in this space… because in this space, we cannot listen carefully to the hurt party’s anger and pain. Instead, we listen defensively and listen for what we don’t agree with. We listen to correct the inaccuracies, the exaggerations, the “not true” part of what our person is telling us. This prevents us from hearing them out and understanding them; this protects us from the shame of acknowledging our own mistakes. 

Start with listening 

Good apologies first require good listening.* The first step in being a good listener involves being tuned into ourselves enough to recognize when we aren’t ready to listen. Check in with yourself first. Are you feeling anxious, angry, or distracted? If so, let the speaking party know you’d like to listen to them but you’ve got too much white noise happening within. Ask to come back to this conversation after you have some time to ground yourself. You can do this by taking some deep breaths, going for a walk, getting your to-do-list done, or practicing grounding techniques (a quick Google search will help you find a variety of these). Figure out what you need in order to show up wholehearted and present for your person. Then follow these guidelines:*

• Once you’re ready to engage, look for signs you’re getting defensive. Take a look at your body’s signals of an escalated nervous system (feeling tense, guarded)...and again, breathe. Lerner says we cannot listen with an overheated system. 

• Listen to discover only what you can understand and agree with. You shouldn’t be mentally making our case. 

• Ask questions about the parts that you don’t understand. Ask clarifying questions so that you’re really understanding what the hurt person is saying. Tone is everything with this; we cannot be curious and furious at the same time. 

• Offer your apology. 

• Let the hurt person know that you’ve heard, seen, and understood them. You can do that by reflecting back to them what they’ve said, acknowledging the feelings they shared, and summarizing with a validating statement such as “I get why this was hurtful,” or, “that makes a lot of sense to me.” 

• Thank the person for their honesty. Let them know you’ll continue thinking about this, invite further conversation, and make a plan for how you can do better. 

Acknowledge our differences 

Once you’re out of the listen-and-apologize piece, you can discuss where you disagree. Lerner emphasizes that this should not be conflicting with what you’ve already said, rather, acknowledging aspects of what your person shared that you might see differently.* We won’t agree with our person in every area all the time, and that’s okay. Intimacy requires coming to terms with our differences and learning to respect and appreciate our partner for the ways in which we’re different. We want to explore and understand these differences with curiosity and acceptance, rather than fighting to come out on top. 

Hurting, party of one?

When you’re the hurt party and it’s time to share your point of view, there are also some important rules to follow.*

• Keep it simple, and don’t over-talk. 

• Don’t blame or shame. This is VERY important, because blaming and shaming is likely to activate the other person’s defenses and you’ll be far less likely to get the acknowledgment you need. Do not blame, instead, assertively state your experience. 

• Use “I feel” statements, rather than “you” statements. E.g, “I felt hurt when you left me behind on the running trail.” Use your feeling words. 

• Don’t accuse or assume ill-intent. I (me, Abby) can speculate that most of us don’t do and say things with conscious intent to harm people we care about. 

• Don’t demand an apology. We want to stand on high ground as we present this information, recognizing we have zero control over the other person’s response. The healing comes from owning our story. 

Owning fault is hard

If apologizing were easy, Lerner wouldn’t have written her book and I wouldn’t have written this two-part blog. We come armored with weapons to protect our sense of self and who we believe ourselves to be in the world, but those weapons can wound. Owning our mess-ups is vulnerable, as we come with all of our imperfections and hope that the person we hurt will meet us with grace. It’s a fragile process, and it takes time and practice to master. But for the sake of our loved ones, ourselves, and our precious relationships...it’s worth tending to the cuts. 

If you’re struggling in your relationship and need help learning to offer healthy apologies, or receive them, our clinicians can help! 

*Borrowed from Why Won’t You Apologize? By Harriet Lerner, PhD (2018).

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Abby Erickson is a Licensed Mental Health Counselor at People Bloom Counseling, a Redmond psychotherapy practice. She helps people with anxiety and social anxiety learn ways to better manage their angst. She also helps people struggling with low self-esteem and body image issues be comfortable in their own skin. Since the pandemic, she has been providing counseling via telehealth. She’s enjoying not having to wear real pants. Down time in the age of Coronavirus has welcomed wine nights, hiking, and spending time with her roommate. 

“Now Say you’re Sorry!” Everything you Need to Know about Apologies in Two Blogs - Part I

Photo by Eric Ward on Unsplash

Welcome to humanity

We all mess up, say things we don’t mean, and hurt people we love. Emotions can make us impulsive and impair our better judgment. This is especially the case during a pandemic when we’re already stressed. We are human, and therefore imperfect beings. When the inevitable happens and we do care about our partner, we really need to work towards repairing the relationship. Repair usually requires an apology. But why is it that hearing “I’m sorry” feels so important to us? And, why is it so hard to offer up these same words to others? Harriet Lerner lays these answers out beautifully in her important work, Why Won’t You Apologize? (2018). Here is what I took away from it.

Why an apology is important: it “gifts” in more ways than one

Lerner refers to three “gifts” of a proper apology. The first is a gift to the hurt person. We’ve all been that person who is hurt, waiting for an apology. We feel unseen. We obsess, ruminate, grit our teeth, or distance when we feel wronged by another. And it’s hard to let that go until something gives. The gift of apology repairs that person’s emotional safety after a rupture in a relationship, and allows the hurt party to let go of the yucky feelings and move forward. 

Apologies are also a gift to the apologizer. It’s hard to apologize, of course...apologizing requires vulnerability. We don’t know how the other person will respond - will they accept our admission to the mistake and in turn, our imperfection? Apologizing can be scary because it can make us feel like we are giving up something, waving the proverbial white flag, perhaps providing ammo to be used against us at a later time! But in actuality, a genuine apology bolsters self-respect and self-worth because it’s a sign of maturity. We are owning the part of the interaction where we’ve messed up. If the hurt party is open enough to hear us, their respect for us might just go up a notch. 

The final gift is to the relationship. Apologies are necessary to work towards repairing relationship ruptures. All relationships have disagreements and conflicts from time to time; how frequently those conflicts arise depends on how attuned we are to our partner’s needs and sensitivities, as well as our own capacity to regulate our emotions. But it’s how the conflict is handled that counts. This is supported by literature around couples therapy, which universally stresses that ruptures are inevitable, and it’s the repair that’s most important for maintaining healthy and mutually satisfying intimate relationships. 

Genuine vs. half-assed apologies

Look, we’re not stupid. We can sense when an apology is not genuine, when the person saying the words are just trying to get it over with. Imagine the tone, “Well, SOR-RY!” or the words “I’m sorry you feel this way,” as if there was something wrong with you for feeling that way. Whether we’re the person giving the apology or receiving it, in the absence of a genuine apology that offers empathy and contrition, half-assed apologies can wreak havoc on connection. It often leaves the hurt party more hurt, upset and distant. And if it happens over and over in a relationship, it can tear apart an otherwise well meaning couple. 

Think of it as a compilation of small cuts that receive inadequate care. Without antiseptic, bandage, and attention...they scar, over and over again. One cut doesn’t do harm, but many little cuts signal a threat to our sense of emotional safety and get our defenses up. No wonder one argument leads to a totally different unresolved issue! We’re less likely to share our true feelings, make bids for closeness, and trust that our person will show up to help us heal, bandage in hand.

Learning to accept apologies

As important as the apology itself is, the hurt party needs to be willing to receive the apology,  as long as the trespass is not abusive. If we dismiss the apology by saying, “Eh, not a big deal..no need to apologize...it is what it is,” we send the message that their words or actions didn’t warrant a repair. When your partner genuinely wants to make amends, that response can come across as minimizing their efforts. As noted earlier, the apology is for the apologizer too. 

In a different scenario, if we keep shaming the person for their mistake, even when they’re genuinely apologizing, we reinforce that apologies are no good here -  aka, “Your apology doesn’t fix anything and I’m gonna stay mad at you anyways!” That’s you holding the grievance over your partner in a way they can never pay back. You’re essentially ignoring the cut or shoving it in their face without allowing them to tend to it. 

Instead, try this: thank the apologizer for the apology. “I appreciate you for owning your part. Your apology means a lot to me.” This is the most helpful response for mending the wound and the relationship. It honors the cut and opens the doors for proper healing...scar tissues don’t stand a chance here!

The 9 elements of an effective apology*

Now that we’ve covered why apologies are important, genuine versus half-assed ones and the essence of accepting apologies, let’s talk about what makes for an effective apology. 

So what exactly makes a “good” apology? Lerner highlights nine keys to an apology that works: 

1. No “buts”. “I’m sorry, but…” cancels out whatever was said prior to the “but.” It infers to the hurt party, “I’m sorry but I’m actually not that sorry.” 

2. Apologize for your actions/words, not for the hurt person’s response to those actions/words. Don’t say, “I’m sorry you feel that way,” because it implies that the hurt person is to blame for receiving the trespass as they did. Instead, we must take accountability by saying, “I’m sorry I did/said that to you.” 

3. A good apology offers restitution. In other words, try to make up for it. If you bailed on a commitment, reschedule and be sure to show up.

4. Be mindful of over-doing your apology. If you apologize profusely and don’t let up, this interrupts the repair exchange. As Lerner delicately notes, it’s annoying. What’s more, if you over-apologize and add things like, “I’m the worst, I’m such a piece of shit!” you’re victimizing yourself and requiring the hurt party to then tend to your self-deprecation. Please don’t do that, it’s unfair. 

5. There shouldn’t be an expectation that the other person apologizes as well. If you eff’d up, you eff’d up. Take ownership for your role in the conflict. If the other person also eff’d up, they should be able to come to that conclusion on their own. It doesn’t matter who started it. 

6. Mean it when you say it won’t happen again. True apologies require that you stop repeating the same harmful behavior. This can be difficult with habitual responses, but if you’re genuinely sorry, you need to make a conscious effort to stop doing/saying the harmful thing. 

7. Apologies shouldn’t be used to silence the other person. Depending on the delivery, apologies can be used to get the other person to shut up. This makes me think of the ol’, “Yes dear, I’m sorry dear, you’re right dear.” This is dismissive, disingenuous, and you’re being an ass-hat. 

8. Don’t apologize just to ease a guilty conscience. A true apology should not serve to make you feel better if it might harm the other person. It’s not an apology if it’s for the sake of your own healing. This might be the case when someone is setting boundaries and has requested that you give them space and stop contacting them.

9. Expect nothing in return. Finally, when we apologize, you shouldn’t be asking the hurt party to do anything. You shouldn’t expect forgiveness or reassurance that you are well-intended. You give the apology for the other person’s sake and that’s it. No strings attached.  

Easy-peasy, right? *Buzzer sound.* This stuff is hard AF, but such important work. In my next post, I’ll share more about our defenses during apologies and the step-by-step process on how to actually give and receive them.  

In the meantime, need help making repairs in your relationship? I’ll be here. 

*Borrowed from Why Won’t You Apologize? By Harriet Lerner, PhD (2018).

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Abby Erickson is a Licensed Mental Health Counselor at People Bloom Counseling, a Redmond psychotherapy practice. She helps people with anxiety and social anxiety learn ways to better manage their angst. She also helps people struggling with low self-esteem and body image issues be comfortable in their own skin. During her time at home, she's drawing from the challenges and wins in her own relationship to help couples and individuals feel more secure in their most important relationships.

The Real Reasons Why It’s Hard to Communicate with your Partner

Photo by Hutomo Abrianto on Unsplash

Managing relationships is hard. It’s even harder during COVID-19. While we are quarantined, we spend more time together than ever... but for many people this proximity does not lead to connection. What gives? In my own relationship, I experience this dichotomy. As I reflect on the past few weeks, it has brought me to a better understanding of my relationship, what I want from my marriage, and how to show up in a way that delivers on what I desire.

My husband is not a mind reader!

Why is it that when my husband is working round the clock and I am feeling neglected, ignored, and missing him that I greet him with a cold, distant, grumpy shoulder? Instead of a warm embrace when he finally does get home from his new COVID-19 induced car office, I signal a very different message than the one I want to send. My feelings are hurt and I want to protect myself by distancing, avoiding, and offering up some choice passive-aggressive comments. A real joy, as you can imagine!

My husband has many talents, but mind reading is not one of them!

Protective actions – the great cover up

It’s not our feelings that are the problem, it is often the protective behaviors that result from our feelings that really mess us up in relationships. In my case, my intention is to reconnect with him, but instead, my behavior shows the opposite. When we communicate in this indirect way (to put it gently), our partners can only make assumptions about what is going on for us and how we are feeling based on our behaviors. Then they will react to our reaction and we are off to the races! As a result, we end up getting in our cycle as we call it in Emotionally Focused Therapy. Our cycle is basically our pattern of communication when we fight that leaves us both feeling stuck and disconnected.

This cycle can set the tone for the rest of the evening, or worse, the next few days.

Why it’s hard to communicate our heartfelt feelings

There are a myriad of reasons why it’s hard to say things as they really are. Sometimes a lot of emotions are wrapped up in it. The timing might not be great. Both of you have had a long day. After all these years, you just want them to have figured it out by now, which goes back to the mind reading. 

If I have to distill down the key elements that get in the way of us communicating what’s really going on, here they are:

Lack of awareness

Oftentimes we don’t really even know how we are feeling and what we are needing in our relationships. It’s so much easier to focus on our partner’s behavior and point the finger at them than it is to look inward and really pay attention to our own feelings and needs. But then we get stuck in the anger, resentment, anxiety, depression...etc. We often don’t know how to get past that. 

We develop our sense of self and other at a very young age and then develop strategies for dealing with these beliefs. James Hollis, a Jungian Analyst, calls these anxiety management strategies. These beliefs of self and other and our strategies for managing them are often out of our awareness. Unless we become more aware of our own anxiety management strategies, we can become a prisoner to our behaviors.

Strategies that no longer work

These tactics for managing our needs and getting through life were developed for a good reason. They helped us get through hard times and protected us in a world when we had little power growing up. These strategies served a purpose. They only become a problem if they start to interfere with how we go about life now. We know we’ve outgrown these anxiety management strategies when we default to them and they cause us relationship distress, loneliness, anxiety, and depression. They can be self-defeating and unintentionally damaging to our most important relationships.

How we were taught

The way we have been socialized from a young age can also interfere with our ability to communicate our feelings as well as our needs. To put simply, in a culture that values achievement, many men have learned that their value comes from solving and fixing. They often enter into a conversation with their sleeves rolled up and ready to tackle the problem! Don’t get me wrong, these are the best of intentions! It’s just not always what their partner might be looking for. It can be confusing for a man when his partner says, “I want you to be with me, not do for me.”

Women, on the other hand, are often socialized to be caretakers whose greatest value is to care for other people. Sometimes, we get the message that the needs of others are more important than our own needs. As a result, we grow up learning to deny our own needs in service to this caretaking ideal. We can feel so bad about having needs that we talk ourselves out of asking for what is important to us. When our needs are not met, the frustration that results seeps out in indirect ways. Again, it would be so much easier if our spouses could read our minds!

Then of course, women can also be socialized to fix and problem solve and men to caretake.

Vulnerability is scary and hard work

Another reason we tend to shy away from honest communication is that it can be really scary to put ourselves out there. If you share with your partner your deepest fears and needs, will they be there for you? If you let them see you for who you really are, will they still love you, stay with you, care for you? Will they take you seriously? Or will you be too much for them? 

In the face of uncertainty and possible rejection, it’s safer and easier to give them the cold shoulder. 

A fuzzy signal

When we use protective actions and words to convey our feelings instead of speaking up directly from our hearts, our signal gets a little fuzzy… and it is difficult for our partners to understand what we are really asking for and needing. We end up implying something, sometimes the opposite of what we want or need, and we get frustrated when our partner gets it wrong. That’s a no win situation. 

Someone once put it this way, “My partner was communicating with a radio frequency I wasn’t tuned into. I just heard the static.”

How I overcame

In my own case, I initially had little awareness of how I was really feeling and what I needed from my husband. Without that awareness, I couldn’t find the words to express myself. I expected my husband to know what I needed and tend to those needs, even though I didn’t know them myself. That’s a tall order!

It took all of dinner for me to realize that I miss this man and that I want to hear that he misses me too. When he spends long days at his new car office, it doesn’t mean that he prefers that over being home with me, with us. When I finally told him what was really going on, we talked about it and gave each other the hug we both needed. We got out of our cycle and we were no longer carrying the weight of our disconnection, alone. 

How you can overcome

When you find yourself in your cycle with our partner, what can you do about it? The first thing is to look inward. Slow down and notice what is happening in your body to get a better understanding of how you are feeling. Pay attention to what you are saying to yourself. Finally, notice what you tend to do. When you have made some sense of your emotions and protective behaviors, can you try to communicate those feelings and needs to your partner?

Understanding ourselves to understand our relationships

It’s only when we can turn the mirror to ourselves and dig deep into understanding what we need, what we fear and how we protect ourselves from those fears can we fully show up in our relationships. When we show up for ourselves, we can show up for the very important people in our lives.

If you need guidance learning how to show up in these ways, I know how to help you. I can walk you through these steps and help you be more successful in your relationship, but also in your work, family and other social interactions.

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Kristin O’Hara is a Licensed Marriage and Family Therapist Associate at People Bloom Counseling, a Redmond psychotherapy practice. She helps couples find love and connection in their relationship. She also helps individuals struggling with depression, anxiety and midlife transitions. The hardest thing about the quarantine is helping her kids adjust to schooling from home. Their family sometimes drives far (no traffic!) for a pizza takeout. This usually becomes the most exciting outing for the week, or month.

Couples in Quarantine: What to Do When your Partner is Driving you Bananas

Photo by Soroush Karimi on Unsplash

When “quality time” isn’t all that quality

Not sure about the rest of you, but this involuntary “quality time” is kicking my relationship’s ass. This, by far, is the longest and most uninterrupted one-on-one time most of us have likely had with our significant other(s). For some, maybe it’s bliss. For others, it’s frustrating as heck. It doesn’t mean your relationship is doomed forever, but you might be seeing some wrinkles and wanna iron some things out.

Your world just got smaller

The vast majority of our relationships blossomed when the world was still movin’ real fast. Maybe you were finishing up your college degree, working towards a promotion, relocating, or juggling kiddos as a single-working parent. It could have been new to cohabitate together, but independence was still an option, AKA you could leave. Now, instead of venting to your BFF over happy hour, you can go...to the other room? Not exactly the space some of us need following what Jerry Seinfeld refers to as a “spirited exchange of ideas.”

What does confinement bring out in you? 

Being confined to a certain square footage can bring out the worst, and sometimes best, in us. Maybe you are a thriving (but neurotic) home-body like myself, content with chipping away at the second round of spring cleaning… also expecting that your partner jubilantly participates :D. Maybe you need rest, blankies, and lots of internet bandwidth to support your Instagram scrolling and Hulu binges. Neither are wrong-- one does not seep of moral goodness more than the other. They’re just different, and both are okay. 

Brene Brown pointed out in her new podcast** that in times of stress and/or drastic change we tend to either overfunction or underfunction. Some of us do ALL OF THE THINGS in order to gain some false or fleeting sense of control. We organize, create, connect, and micro-manage. Some of us do ZERO OF THE THINGS. We implode internally and try to drown out the unimaginable with lots of sleep, comfort food, and maybe wine (definitely wine). When we feel overwhelmed or out of control, humans have different ways of responding. 

How to have more constructive arguments “spirited exchanges”

Mutually responsive and fulfilling relationships require both willingness to accept innate differences between ourselves and our partners, AND willingness to grow as individuals. We need to understand our emotional needs and have self-compassion for why they’re there (a huge benefit of therapy). We need to have courage and ask for these from our partner, AND we need faith that they will be willing to meet us there (therapy can also help with this). When I say meet us, I mean show up. When I say show up, I mean listen. When I say listen, I do not mean listen to respond-- I mean listen to understand. It’s impossible to hear our partner when our ego desperately fights to protect itself from shame. Instead of hearing our partner say we did a thing that was hurtful, shame creates a shit-ton of static and we hear that we are a thing that is hurtful.. This feels just ick. 

Your ego does a great job sabotaging you - but you can tame it

So what do we do when we feel ick? Try to stop it. This is our ego trying to repair itself by defending, justifying, overexplaining, or looking for faults in our partner’s story about us. While the ego’s job is to protect the “but-I’m-a-good-person” image we have of ourselves, we know it rarely leads to conflict resolution or genuine repair with our loved one. Neither party feels understood...so we try to be understood, and understood!, and UNDERSTOOD!!! until there is screaming, tears, hurt hearts, and sleepless nights. 

I was crushed (still recovering) after discovering that I, IN FACT, am capable of hurting the people I care about. Though I’d never intend to harm someone I love, I do sometimes. I am a flawed, imperfect human (SHOCK AND AWE). I don’t always say what I mean, I turn my day of poor self-esteem into a criticism grenade and throw it at my partner. It doesn’t make me a heartless butthead, it just makes me human-- makes US HUMAN. It’s a great first step to notice our protective mechanisms. Awareness and acknowledgement of the defense is a first step to learning how to respond differently. 

Get curious about yourself and your boo

There’s a lot of real crappy crap happening (and not happening) right now for all of us. Many are experiencing extreme grief, trauma, anxiety, or depression. It’s hard to be our best selves with so much unknown...so much loss...so much change...so much isolation. We’ve got differing opinions around how to best respond to this. Differences are hard. Please be patient with yourself around however you’re showing up to this, and please be patient with your loved one. Get curious about how your partner might be coping with these circumstances, how it’s impacting them. Are they over or underfunctioning? Are you over or underfunctioning? Can you talk about these things AND LISTEN to your partner with compassion...to really understand? And then… can you really apologize for your role in any hurt?  That’s for next time. 

Your SOS

If you’re having a hard time with this stuff, I can be your SOS. We can talk about your patterns and how you can get your needs met and meet the needs of your significant other. It’s ok to reach out for help. In fact, that’s one of the bravest things you can do right now, to use this quarantine time to work on your relationship, when both of you are home. Our therapists trained in Emotionally Focused Couples Therapy get it, and we’re here for you to figure this out, together.  

*Some ideas from this blog was borrowed from Harriet Lerner’s Why Won’t You Apologize? Healing Big Betrayals and Everyday Hurts.

**Unlocking Us, podcast by Brene Brown.

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Abby Erickson is a Licensed Mental Health Counselor at People Bloom Counseling, a Redmond psychotherapy practice. She helps people with anxiety and social anxiety learn ways to better manage their angst. She also helps people struggling with low self-esteem and body image issues be comfortable in their own skin. During her time at home, she's drawing from the challenges and wins in her own relationship to help couples and individuals feel more secure in their most important relationships. She strongly believes feeling safe and secure with the people you rely on during a health pandemic can be just as important as having a stockpile of wine.